As mentioned above, on all our company and personal devices, we have still not encountered the issue some of our customers are experiencing, which, though there are a lot of people who have experienced the problem, is actually a very small percentage of our overall customer base. On top of all of this, the issue brought about by recent iOS updates are a different story altogether. If we did have their emails, we would be communicating with them to provide some explanation as to what is currently happening after the recent updates to iOS, to tell them what we're doing to help, and to let them know about the backup in support which is leading to significantly longer response times from our support team. Without an account system, we don't have their email addresses. Other than this in-app advertisement, we have no way of contacting our older customers, because mSecure 4 doesn't have an account system. We are finding a lot of customers have used that option, so they aren't seeing the ad any longer. At the bottom of the advertisement screen, we provided an option the user could check so that it would not be displayed again in the future. In the older version of the app, we implemented an advertisement for mSecure 5, which was to make our users aware a new app was available, letting them know they could upgrade at any time. It is the fully supported update to mSecure 4, which keeps these types of issues from taking place. The problem is, at some point in time, older, unsupported apps always run into issues like this, which is why developers have to provide an option so that it doesn't happen. While that version of mSecure is not supported, we still test it to make sure it's running as it should, and as new iOS versions have been released, we have not run into any of the problems some of our users are facing. Unfortunately, mSecure 4 is no longer supported, so there won't be any updates to that version of the app. For some, after attempting to open the app, they are notified mSecure has to be updated in order to run on their iOS devices. As some of your have already discovered, iOS 14.5 and 14.6 can cause a problem with the older mSecure 4 app.
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